Refund policy

Refund & Return Policy

We want you to be happy with your order. If something isn’t right, we’re here to help. Please review the guidelines below to understand how returns, exchanges, and refunds are handled.

✅ Return Eligibility

Returns are accepted within 30 days of delivery if:

  • Items are new, unused, and in original packaging

  • All accessories and materials are included

  • A return authorization has been issued by our support team

To request a return, please contact support@omneralabs.com before sending anything back.

✅ Exchanges

We accept exchanges for eligible items that are unused and within the 30-day return window.
Contact our support team and we’ll help arrange a replacement or alternative product.

✅ Damaged or Defective Items

If an item arrives damaged or defective, please notify us within 48 hours of delivery and include:

  • Your order number

  • Photos of the item and packaging

  • A brief description of the issue

Once reviewed, we will arrange a replacement, exchange, store credit, or refund — depending on the situation.

✅ Refund Process

After your return is received and inspected, you’ll be notified by email regarding approval.

If approved:

  • Refunds are issued to the original payment method

  • Processing time: 3–7 business days

  • A confirmation email will be sent once completed

✅ Non-Returnable Situations

Returns may not be accepted if:

  • The item has been used or is not in original condition

  • The return is requested after 30 days of delivery

  • Items are sent back without prior authorization

✅ Return Shipping & Fees

  • Return method: By mail

  • Return label: Provided via email when return is approved

  • Return shipping cost: Free

  • Restocking fee: None

✅ Return Address

Please contact support before mailing any item.
Authorized returns may be sent to:

Omnera
402 W Broadway, Suite 400
San Diego, CA 92101
United States

✅ Order Cancellation

Orders may be canceled within 2 hours of purchase if they have not yet been processed or shipped.
To request a cancellation, email support@omneralabs.com as soon as possible.

✅ Need Help?

We’re here for you.

Email: support@omneralabs.com

Phone: +1 (720) 821-9569

Address: 402 West Broadway, Suite 400, San Diego, California, USA

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM PST